Frequently Asked Questions

How long does it take for my order to be processed?

Typically, we process orders within 1-4 business days. This timeframe ensures that your items are carefully inspected and packed before they are dispatched.

What is the shipping time?

Our standard shipping time is estimated to be 6-10 business days. Express shipping is estimated at 3-5 business days. This period begins once your order has been processed and shipped. Please note that delivery times may vary based on your location.

Is there a way to track my order?

Certainly! Once your order is processed and on its way, you will receive a confirmation email containing a tracking number. You can use this number to monitor the real-time status and location of your package.

Do you offer free shipping?

Yes, indeed! We provide free standard shipping on all orders over $50 and free express shipping on orders over $200. Enjoy the convenience of getting your favorite fashion pieces delivered to your doorstep without any additional shipping charges.

Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact our customer support as soon as possible. We'll make every effort to accommodate your request, but keep in mind that changes may not be possible once the order has been processed.

What if there's an issue with my order?

In the rare event of any issues with your order, such as missing items or damages, please reach out to our customer support team immediately. We are dedicated to resolving any concerns promptly and ensuring your satisfaction.

What is the return policy?

We offer a hassle-free return policy of 30 days from the date of delivery. If you are not completely satisfied with your purchase, you can return the items within this period for a refund or exchange. For more details, please refer to our Returns & Exchanges page.

We appreciate your interest in our brand and your understanding as we strive to provide an exceptional online shopping experience. If you have any further questions or concerns, our customer support team is ready to assist you. Happy shopping!